Frequently Asked Questions
Everything you need to know about your Timex India experience.
How long does it take to deliver my order?
Standard delivery across India typically takes 3 to 7 business days, depending on your location. Once shipped, you will receive a tracking link via email and SMS.
What is the return policy for Timex watches?
We offer a 7-day return policy for unused products in their original packaging with all tags intact. Please initiate a return request through our website's 'My Orders' section.
Are Timex watches covered by a warranty?
Yes, all Timex watches come with a standard 1-year domestic warranty against manufacturing defects from the date of purchase. Ensure you retain your invoice for warranty claims.
Which payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How can I get my watch serviced if it stops working?
You can visit any authorized Timex Service Center listed on our website. For online purchases, you can also contact our customer support to facilitate a service request.
Are the watches water-resistant?
Most Timex watches are water-resistant, but the depth rating varies by model (e.g., 30m, 50m, or 100m). Please check the product specifications or the case back of your watch for specific details.